Terms
& Conditions
Buying online with Tunstall Garden Buildings is simple and safe.
We use industry-standard technology to encrypt all your personal
information including debit or credit card details and your
name and address. The encryption process takes the characters
you enter and encrypts them into bits of code that are then
transmitted over the Internet.
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tgbuildings.co.uk
uses Actinic SSL, which means that all credit card details
are processed over their secure server, ensuring that
the transaction is 100% safe. |
If you are still unsure about sending
your credit or debit card details to us over the Internet, simply
contact us on 01782 832166 and we will be happy
to complete your order over the telephone.
Prices & Delivery
All prices on this website are quoted in UK Pounds. All prices
include VAT, but exclude delivery & erection. Delivery normally
takes up to 14 days from receipt of order. We will contact you
to arrange a suitable delivery date. Delivery charges are calculated
upon your location and do not include erection. For more information
please click here.
Payment
You can place your order online, by telephone, fax or by post.
We accept all major credit cards. To place your order by telephone,
call one of our friendly staff on 01782 832166 . To fax your
order, print out the completed order form and fax it to 01782
832166. Post your order to: Tunstall Garden Buildings, 160 Pinnox
Street, Tunstall, Stoke-On-Trent, Staffordshire, ST6 6AD.
Cancellations and Alterations
If you wish to cancel or change your order in any way, please
call us on 01782 832166 (during office hours), or email us at
sales@tgbuildings.co.uk.
We advise you to email us immediately, or call us between 09:00
and 10:00, to stand the best chance of catching us before your
order is processed. If you email us, please include a daytime
telephone number if possible. If you contact us before your
order has been processed, we will be happy to alter or cancel
it with no problems. All orders are subject to a 7 day cooling off period.
Complaints Procedure
We are confident that you will be happy with our service. If
anything is not right, please call us on 01782 832166 during
office hours, or email us at sales@tgbuildings.co.uk.
If you email us, please include a daytime telephone number if
possible. We will do everything we can to quickly resolve the
matter to your complete satisfaction.
Website Errors
We take great care to ensure the information and prices on this
website are accurate and current. In the unlikely event that
a website error affects your order, we will contact you before
we process your order to discuss the matter. If you discover
any errors after we have processed your order, you are of course
welcome to cancel your order. This does not affect your statutory
rights as a consumer.
Use of cookies
To maintain your order basket we use technology that employs
cookies. A cookie is a small piece of information sent by a
web server to a web browser, which enables the server to collect
information back from the browser. We do not use this cookie
to collect or analyse any information about you.
Disclosures
We will not pass your information to any third parties for any
reason whatsoever. We do not share or sell any information about
you to 3rd parties. Information may be provided to the police
and other law enforcement authorities if a formal request is
made as part of any official investigation.
If you have any queries about our Privacy Statement you should
contact sales@tgbuildings.co.uk.
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